Empowered Employees, Empowered Customers: Wolters Kluwer’s Digital Transformation journey
In this episode, Bill Baker, Executive Vice President of HR at Wolters Kluwer joins me on the show to share Wolters Kluwer’s Digital Transformation journey.
What sparked Wolters Kluwer’s digital transformation and what it involved?
What support did you receive from the business?
Did this initiative reinforced the Wolters Kluwer employer brand?
What were the benefits of implementing a shared service model?
What kind of value added tasks has Wolters Kluwer been able to focus on with that time saved?
Advice for leaders embarking on a similar transformation initiative
Thanks to PeopleDoc for supporting the show!
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