Empowered Employees, Empowered Customers: Wolters Kluwer’s Digital Transformation journey


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In this episode, Bill Baker, Executive Vice President of HR at Wolters Kluwer joins me on the show to share Wolters Kluwer’s Digital Transformation journey.

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💻 Follow Bill on LinkedIn
🌍 Learn more about Wolters Kluwer

Episode Highlight

  • What sparked Wolters Kluwer’s digital transformation and what it involved?

  • What support did you receive from the business?

  • Did this initiative reinforced the Wolters Kluwer employer brand?

  • What were the benefits of implementing a shared service model?

  • What kind of value added tasks has Wolters Kluwer been able to focus on with that time saved?

  • Advice for leaders embarking on a similar transformation initiative


Thanks to PeopleDoc for supporting the show!

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